Guest Directory

For check-out for all accommodations, please call At Your Service Department at 231.526.3000 ext. "0" or dial zero from any house phone. You may also check out by visiting the Discovery Center.

Check-out for all lodging is 11 AM.

TELEVISION

Your remote-controlled television has complimentary channels. Please refer to the list below:

• Local Channel Guide - 10.1
• Local Weather - 43.2
• Deluxe Channel Guide 1 - 30.1
• Deluxe Channel Guide 2 - 48.1
• Sports & Pass Guide - 69.1
• HBO Channel Guide - 98.1
• TV Channel Guide 1
• TV Channel Guide 2

DOUBLE LOCKS

For additional security, in the Inverness wing (600s) utilize the deadbolt lock provided on your door upon entering. Guests in the Pleasantview wing (500s) utilize the safety latch.

ADMITTANCE

Do not admit any person into your room without first making identification.
A “peep-hole” has been provided in your door for this convenience. If there is any doubt about the person’s identity, contact At Your Service Department at 231.526.3000 ext. "0" or dial zero from any house phone. 

Room Key Card

Do safeguard your room key card. Do not leave your room key card in your room or give it out to others.

FIRE EVACUATION PROCEDURES

For your peace of mind and safety in case there is a fire, please read the following information carefully:

PLAN AHEAD:

• When checking into your guest room, be sure to know where the fire exits are so that you can locate them in the dark.

• Locate the fire alarms and extinguishers on your floor.

• If your family is with you, arrange a meeting place outside of the Lodge so you will know everyone is safe.

• Keep your room key card where you can find it quickly.

IF YOU FIND A FIRE:

• Remain calm.

• Pull the nearest fire alarm.

• Call the hotel’s emergency number (dial 0) and give your exact location.

• Do not attempt to extinguish the fire. Evacuate the area immediately.

• The Highlands staff and fire department personnel will assist you in your evacuation efforts.

IF THE FIRE ALARM SOUNDS:

• Remain calm.

• Take your room key card with you.

• If smoke is present, crawl or stay near the floor, air is freshest.

• Test the doors for heat before you open them. If the door is hot, do not open the door. If the door is cool, open it carefully, looking for smoke. If there is smoke outside, close the door immediately.

• If the hallway is clear, quickly head towards the nearest exit. Do not use the elevators.

• Exit with caution. Test the door for heat before opening and watch for black smoke in the stairwell.

• Do not leave doors open.

• If the fire exit is unsafe or begins to fill with black smoke from below, take the stairwell up and find a clear hallway in which to cross to the opposite fire exit; then proceed down and out of the building. If this is impossible, return to your room and remain calm.

IF YOU MUST STAY IN YOUR ROOM:

• Call The Highlands emergency number (dial 0) to let the operator know of your exact location.

• Keep exterior doors or windows closed to prevent smoke from being drawn into your room.

• If your room has a bathtub, immediately fill with water. Use an ice bucket or similar object to drench the carpet with water.

• Place wet towels, sheets or blankets under the door to your room to keep smoke from entering.

• Cover any air vents with a wet cloth.

• Keep a wet cloth over your nose and mouth to filter out smoke.

• Place something in your window to let fire personnel know you are still in
your suite.

• Leave your room door unlocked if possible and remain calm.

EMERGENCY EXITS

In the event of a fire or other emergency, please go to the nearest stairwell exit as shown on the back of your room door. Do not attempt to use the elevators unless instructed to do so by rescue personnel.

The Heather Highlands Inn Emergency Number is “0”
For any medical or police emergency dial 911.

FITNESS ROOM

Open Daily, 6 AM - 11 PM.

POOL

Guests of the Heather Highlands Inn have access to the indoor/outdoor heated pool located on the lower level of the Pleasantview wing, the Main Lodge outdoor pool and hot tub, and the Bartley outdoor hot tub. Your room key is needed to access the pools.

Pool hours:

Heather Highlands Inn: 9 AM - 11 PM

Main Lodge: 7 AM - 11 PM

Bartley House: 9 AM - 11 PM

Please note there is no lifeguard on duty and no diving is allowed. An adult must supervise children 12 and under in the pool area. 

For Guest safety, absolutely no glass bottles, containers, or porcelain plates are allowed on the pool deck. Safety equipment and preservers should never be used for playing or fun. No coolers are allowed at the pool.

Handicap lifts are available, please dial 0 for more info.

POOL TOWELS

Pool towels are available at the Bartley House hot tub and Main Lodge pool and hot tub.

Pool towels are not available at the Heather Highlands Inn pool. Please bring towels from your room, If additional towels are needed, please call At Your Service Department by dialing 0 from your room phone.

AIRLINES

The Highlands is serviced through two airports, the Traverse City Cherry Capital Airport and the Pellston Regional Airport. Contact the front desk if you require assistance.

AIRPORT TRANSPORTATION

Shuttle service to and from Pellston can be arranged more than 48 hours in advance, based on availability through Guest Services, extension 3049.

AREA INFORMATION

Area brochures are available from the front desk.

CAR RENTAL

Enterprise Car Rental, Petoskey 231.439.9272

Avis Car Rental, Pellston 231.539.8302

Washers and dryers are available for Guest use and are located in the Inverness building on the first floor, opposite end of the entrance. Coin operated.

For information, please contact At Your Service at 231.526.3000 ext. "0" or dial zero from any house phone.

ICE MACHINE LOCATIONS

• Pleasantview: Second floor, end of the hall across from Elevator, past rooms 542 and 548.
• Inverness: Third floor, end of the hall across from the stairs, past rooms 625 and 640. 

VENDING MACHINE LOCATIONS

• Pleasantview: Pop & Snack machine. Second floor, end of the hall across from Elevator, past rooms 542 and 548.
• Inverness: Pop machine only. Third floor, end of the hall across from the stairs, past rooms 625 and 640 

• At Your Service/Fax & Copy Services: Dial 0 within resort
• Adventure Center: 231.526.3030
• Boyne Country Sports: 231.562.3006
• Champions Pizza: 231.526.3450
• Cross Country Center: 231.526.3029
• Equipment Rental: 231.526.3157
• Equipment Tuning/Repair: 231.526.3058
• Front Desk: 231.526.3000 then dial 0
• Heather Golf Pro: 231.526.3029
• Housekeeping: Dial 0 within resort
• Lost & Found: 231.526.3660
• Main Dining Room: 231.526.3059
• Prime & Vine: 231.526.3085
• Resort Shuttle: 231.526.3000 then dial 0
• Ross Golf Center: 231.526.3028
• Security: 231.526.3004
• Ski Patrol: 231.526.3027
• Skier Services/Season Pass: 231.526.3030
• Slopeside Lounge: 231.526.3016
• Snowsports School: 231.526.3030

We offer on-property shuttles to all of our lodging guests. Please call the At Your Service department at 231.526.3000 Ext. "0" or dial "0" from any house phone for more information.