Guest Directory

For check-out for all accommodations, please call At Your Service Department at 231.526.3000 ext. "0" or dial zero from any house phone. You may also check out by visiting the Discovery Center.

Check-out for all lodging is 11 AM.

CASTING

Go to HDMI 2 using input on the remote and follow the directions on the screen. Make sure, under settings on your device, your WIFI is connected to Main Lodge TV Casting.

TELEVISION

Your remote-controlled television has complimentary channels. Please refer to the list below:

10-1 Local Channel Guide

• 11-1 ABC
• 11-6 CBS
• 12-1 Fox
• 12-6 NBC
• 13-1 CW
• 13-6 PBS
• 23-1 ION
• 23-2 ME TV
• 24-3 Telemundo
• 25-1 Uni Mas
• 25-2 Univision
• 25-3
• Daystar Television
• 26-1 Trinity (TBN)
• 28-1 Bally's Sports Detroit
• 28-2 Bally's Plus

30-1 Deluxe Channel Guide

• 30-2 USA
• 30-3 A&E
• 31-1 TNT
• 31-2 TBS
• 31-3 AMC
• 32-1 Discovery
• 32-2 History
• 32-3 FX
• 33-1 BBC America
• 33-2 SYFY
• 33-3 TRUTV
• 34-1 Comedy Central
• 34-2 Paramount
• 34-3 VH-1
• 35-1 MTV
• 35-2 TV Land
• 35-3 Freeform
• 36-1 Hallmark
• 36-2 National Geographic
• 36-3 Animal Planet
• 37-1 Science
• 37-2 American Heroes Channel
• 37-3 HGTV
• 38-1 Food Network
• 38-2 Travel
• 38-3 TLC
• 39-1 Bravo
• 39-2 E!
• 39-3 Lifetime
• 40-1 OWN
• 40-2 BET
• 40-3 Ovation
• 41-1 CNN
• 41-2 Fox News
• 41-3 MSNBC
• 42-1 HLN
• 42-2 CNBC
• 42-3 Fox Business
• 43-1 Bloomberg
• 43-2 Local Weather
• 43-3 C-Span
• 44-1 Disney
• 44-2 Boom
• 44-3 Disney Jr.
• 45-1 UKids
• 45-2 Nick Jr.
• 45-3 Nickelodeon
• 46-1 Cartoon Network
• 46-2 Discovery Family Channel
• 46-3 CMT
• 47-1 Great American Country
• 47-2 ESPN
• 47-3 ESPN2

48-1 Deluxe Chanel Guide 2

• 48-2 Thursday Night Football
• 48-3 SEC
• 49-1 FS1
• 49-2 FS2
• 49-3 MT
• 50-2 Turner Classic Movies
• 50-2 Home Shopping Network
• 50-3 EWTN
• 51-1 Shop HQ
• 51-2 QVC
• 51-3 CNN Espanol
• 52-1 FXX
• 52-2 MTV2
• 52-3 Classic
• 53-1 UP TV
• 53-2 National Geographic Wild
• 53-3 Smithsonian
• 54-1 Vice
• 54-2 FYI
• 54-3 Destination America
• 55-1 Investigation Discovery
• 55-2 Accu Weather
• 55-3 Cooking
• 56-1 Oxygen
• 56-2 WE
• 56-3 Pop
• 57-1 Game Show Network
• 57-2 Logo
• 57-3 Discovery Life Channel
• 58-1 BHER
• 58-2 TV one
• 58-3 BBC World
• 59-1 Nick Toons
• 59-2 Teen Nick
• 59-3 Disney XD
• 60-1 MTV Live
• 60-2 Revolt
• 60-3 Fuse
• 61-1 Inspiration Network
• 61-2 Sundance
• 62-2 Lifetime Movie Network
• 62-3 IFC
• 63-1 Hallmark Mysteries
• 63-2 BET Soul
• 63-3 PAC12
• 64-1 BYU TV
• 64-2 FX Movie Channel
• 64-3 Impact Network
• 65-1 Magnolia Network
• 65-2 MTV U
• 65-3 News Max
• 66-1 Big Ten Network
• 66-2 ACC

69-1 Sports and Pass Guide

• 69-2 beIN Sports
• 70-1 CBS Sports Network
• 73-2 ESPND
• 74-1 ESPN News
• 74-2 ESPN U
• 74-3 Fox Deportes
• 76-2 Golf
• 76-3 MLB
• 77-1 NBA
• 77-3 NFL
• 78-1 NFL Red Zone
• 78-2 NHL
• 78-3 Olympic Channel
• 79-2 Outdoor
• 79-2 PAC12 AZ
• 79-3 PAC12 BA
• 80-1 PAC12 LA
• 80-2 PAC12 MT
• 80-3 PAC12 OR
• 81-1 PAC12 WA
• 81-2 SEC2
• 81-3 Tennis
• 82-1 TVG
• 82-2 TDUN
• 82-3 Willow

98-1 HBO Channel Guide

• 98-2 HBO
• 98-3 HBO2
• 98-4 HBO Signature
• 99-1 HBO Comedy
• 99-2 HBO Family
• 99-3 HBO Latino
• 99-4 HBO Zone

SAFES

ALWAYS LOCK UP MONEY AND VALUABLES TO PREVENT THEFT. Safes are provided for your use.

DOUBLE LOCKS

For additional security, utilize the deadbolt lock provided on your door upon entering.

ADMITTANCE

Do not admit any person into your room without first making identification.
A “peep-hole” has been provided in your door for this convenience. If there is any doubt about the person’s identity, contact At Your Service Department at 231.526.3000 ext. "0" or dial zero from any house phone. 

Room Key Card

Do safeguard your room key card. Do not leave your room key card in your room or give it out to others.

FIRE EVACUATION PROCEDURES

The Main Lodge has been engineered to meet and exceed fire codes, so there is little chance of a fire occurring. For your peace of mind and safety in case there is a fire, please read the following information carefully:

PLAN AHEAD:

• When checking into your guest room, be sure to know where the fire exits are so that you can locate them in the dark.

• Locate the fire alarms and extinguishers on your floor.

• If your family is with you, arrange a meeting place outside the Lodge so you will know everyone is safe.

• Keep your room key card where you can find it quickly.

IF YOU FIND A FIRE:

• Remain calm.

• Pull the nearest fire alarm.

• Call the hotel’s emergency number (dial 0) and give your exact location.

• Do not attempt to extinguish the fire. Evacuate the area immediately.

• The Highlands staff and fire department personnel will assist you in your evacuation efforts.

IF THE FIRE ALARM SOUNDS:

• Remain calm.

• Take your room key card with you.

• If smoke is present, crawl or stay near the floor, air is freshest.

• Test the doors for heat before you open them. If the door is hot, do not open the door. If the door is cool, open it carefully, looking for smoke. If there is smoke outside, close the door immediately.

• If the hallway is clear, quickly head towards the nearest exit. Do not use the elevators.

• Exit with caution. Test the door for heat before opening and watch for black smoke in the stairwell.

• Do not leave doors open.

• If the fire exit is unsafe or begins to fill with black smoke from below, take the stairwell up and find a clear hallway in which to cross to the opposite fire exit; then proceed down and out of the building. If this is impossible, return to your room and remain calm.

IF YOU MUST STAY IN YOUR ROOM:

• Call The Highlands emergency number (dial 0) to let the operator know of your exact location.

• Keep exterior doors or windows closed to prevent smoke from being drawn into your room.

• If your room has a bathtub, immediately fill with water. Use an ice bucket or similar object to drench the carpet with water.

• Place wet towels, sheets or blankets under the door to your room to keep smoke from entering.

• Cover any air vents with a wet cloth.

• Keep a wet cloth over your nose and mouth to filter out smoke.

• Place something in your window to let fire personnel know you are still in
your suite.

• Leave your room door unlocked if possible and remain calm.

EMERGENCY EXITS

In the event of a fire or other emergency, please go to the nearest stairwell exit as shown on the back of your room door. Do not attempt to use the elevators unless instructed to do so by rescue personnel.

The Main Lodge Emergency Number is “0”
For any medical or police emergency dial 911.

FITNESS ROOM

Open Daily, 6 AM - 11 PM

POOL

Pool hours are from 9 AM - 11 PM. Please note there is no lifeguard on duty and no diving is allowed. An adult must supervise children 12 and under in the pool area. 

For Guest safety, absolutely no glass bottles, containers, or porcelain plates are allowed on the pool deck. Safety equipment and preservers should never be used for playing or fun. No coolers are allowed at the pool.

POOL TOWELS

Pool towels are available at the pool. Please do not use the towels provided in your suite.

AIRLINES

The Highlands is serviced through two airports, the Traverse City Cherry Capital Airport and the Pellston Regional Airport. Contact the front desk if you require assistance.

AIRPORT TRANSPORTATION

Shuttle service to and from Pellston can be arranged more than 48 hours in advance, based on availability through Guest Services, extension 3049.

AREA INFORMATION

Area brochures are available from the front desk.

CAR RENTAL

Enterprise Car Rental, Petoskey 231.439.9272

Avis Car Rental, Pellston 231.539.8302

Washers and dryers are available for Guest use. For information and locations please contact At Your Service at 231.526.3000 ext. "0" or dial zero from any house phone.

• At Your Service/Fax & Copy Services: Dial 0 within resort
• Adventure Center: 231.526.3030
• Boyne Country Sports: 231.562.3006
• Champions Pizza: 231.526.3450
• Cross Country Center: 231.526.3029
• Equipment Rental: 231.526.3157
• Equipment Tuning/Repair: 231.526.3058
• Front Desk: 231.526.3000
• Heather Golf Pro: 231.526.3029
• Housekeeping: Dial 0 within resort
• Lost & Found: 231.526.3660
• Main Dining Room: 231.526.3059
• Resort Shuttle: 231.526.3000
• Ross Golf Center: 231.526.3028
• Security: 231.526.3004
• Ski Patrol: 231.526.3027
• Skier Services/Season Pass: 231.526.3030
• Slopeside Lounge: 231.526.3016
• Snowsports School: 231.526.3056