Resort Visitor FAQ

You can purchase all tickets on the day off, but to receive the lowest prices and for convenience, our team strongly suggests that you purchase lift tickets, activities, lessons, and rentals early online before arrival.  

As part of The Highlands' continued commitment to ensuring exceptional experiences for our guests, our team will be working on Doon Brae and our Himalaya course. 

Construction on Doon Brae started in mid-summer of 2023. The project was progressing as planned until weather-related setbacks occurred last fall and this spring. Work resumed in late April, but we must give Doon Brae and the Putting Course time to mature. We will not set an opening date until conditions meet our standards for quality and playability. 

For further information and to stay up to date on the progress, please visit our Highlands Future page . 

The resort is located outside downtown Harbor Springs and about 20 minutes from Petoskey.  

600 Highlands Drive
Harbor Springs, MI 49740

GPS/Online Maps use:
600 Highland Pike Road 

Yes, overnight guests of The Highlands have access to the pool and hot tub at the Main Lodge and the Bartley House.  

Overnight guests and owners of Heather Highlands Inn have access to the indoor/outdoor pool and hot tub in that building.  

No, we do not have child care, but we have an amazing Adventure Camp during summer. During the winter months, we offer full-day Ski School options.  

No, the Spa at The Highlands is currently unavailable. We have upgraded plans for a brand new experience! Visit our Highlands Future page for more info.  

The Highlands has a variety of restaurant options to suit your preferences.  

The Slopeside Lounge, located in the Main Lodge, offers lunch and dinner as well as a full bar.  

The Main Dining Room provides a casually elegant atmosphere and serves breakfast and dinner with an exceptional wine selection.  

The Cafe in the main lobby is perfect for grab-and-go items and a range of beverages, including specialty coffees. 

During winter, the Day Lodge features the Zoo Bar Cantina and Food Market both offering sit-down and casual dining experiences.  

Champions Pizza is open year-round and is widely regarded as the best in town.  

The Country Club of Boyne also provides a mix of upscale and casual dining options seasonally.  

Winter also offers North Peak atop the northernmost slopes, and the BlueBird Lounge and Waffle Cabin at the base of Camelot 6. 

Dining at The Highlands is tailored to meet the needs of the whole family!  

Takeout and delivery are available seasonally. Slopeside Lounge and the Main Dining Room offer takeout options. Champions Pizza offers takeout and delivery. Please note: Dining options are seasonal, so please check operation hours.  

All outlets will accept cash.  

The Bike Park is open from Memorial Day Weekend through mid-October every season. Hours vary by season, so please visit the Bike Park page for updated hours.  

The Highlands Bike Park is one of the few lift-served bike parks in the Midwest. This means that your daily lift ticket includes transporting your bike to the top of the hill via chairlift, and you get a ride, too. Sit back, relax, and then ride downhill!  

If you purchased your ticket online, you can scan the QR code at any available kiosk and head straight to the lift. If you purchased over the phone, you must stop by the lift ticket office window at the Adventure Center at the Day Lodge to sign your waiver and pick up your access card. 

If you already have a card, it is automatically reloaded, and you should be good to go! 

A full-suspension bike is recommended. 

For safety reasons, we require all bikes to be equipped with disk brakes. 

Knobby tires are required. 

Tires must be able to fit in lift trays (~4" in width) if bringing on the chairlift. 

Class 1 pedal-assist e-bikes and full-throttle Class 2 & 3 are not allowed. 

Shotgun seats are not allowed. 

Please check in with a lift ticket window agent (located at the Adventure Center in front of the Day Lodge), and they will direct you to where you need to go. We require a state or government issued ID to pick up your bike rental.  

Lift Tickets are non-refundable and non-transferable. However, changes or cancellations made up until the day prior to the scheduled date will result in a Credit Voucher being issued for the full value of the activity cost (no fee). Same-day cancellations of your lift tickets will result in a full forfeit of your payment. 

Rentals can be changed or canceled up to 3 days before the scheduled date for a full refund. Changes or cancellations made within 3 days, up until the day prior to the scheduled date, will result in a Credit Voucher issued for the full value of the activity cost (no fee). Same-day changes or cancellations of your activity will result in a full forfeit of your payment. If cancellations are made on behalf of the resort due to weather, we will allow the guest to reschedule within the season or issue a full refund. 

The Adventure Center is located at Skier Services on the parking lot side of the Day Lodge. We recommend booking all adventure activities in advance online to guarantee the lowest price. Our staff at Skier Services is available to book your adventure in person. Please know rates at the window may be higher. 

Check-in: Please arrive at the Adventure Center 15 minutes before your ride time.  

• The minimum weight for riders is 60 lbs., and the minimum height is 3 ft.
• The maximum weight for riders is 250 lbs.
• All riders are required to wear a helmet, which is provided. Personal ski and climbing helmets may be worn. However, bike helmets are not permitted, and we reserve the right to refuse any helmet.
• Light climbing and hiking are required of riders when commuting from line to line in the series.
• All must sign a liability waiver, and a parent/guardian signature is required for those under the age of 18.
• Any participant who is pregnant, has heart troubles, or has any serious medical conditions should consider that this type of adventure may not be the best choice for them. We recommend a consultation with your medical provider before participating.

What to Wear

• Riders are recommended to wear hiking boots and athletic shoes; open-toed shoes, sandals, and bare feet are not allowed.
• If you have long hair, we recommend you put it in a ponytail.
• Bring your camera and capture this thrill!

Weather

The ziplines will operate in almost every weather condition, and the weather can change quickly. Please check the local forecast and dress appropriately. At our discretion, operations may be suspended due to thunder, lightning, high winds, or other unsafe conditions. 

Check-in: Please arrive at the Equestrian Center 20 minutes before your ride time. 

Trail Ride Excursion

• Rides are offered to ages 8 and up.
• The maximum weight is 250 lbs.
• Reservations are required.
• Each rider is required to wear a helmet, which will be provided.
• Riders are required to wear close-toed shoes. Long pants are recommended.
• Double riding, selfie sticks, and unmounted GoPros are not permissible.
• Riders must know left from right.
• For our horses' and guests' safety, each horse is assigned a specific Rider Maximum Weight Limit.
• We ask that you let us know ahead of time if you have any special requirements.
• Waivers must be signed by all riders or by parent/guardian if 17 or younger.
• Please keep in mind that temperatures above 85 and below 10 degrees may require us to suspend our scheduled rides.

Wrangler Led Mini Experience

• Trail riders are to wear long pants and closed-toe shoes.
• Each rider is required to wear a helmet, which is provided.
• Rides are 15 minutes each.
• Child must be able to sit by themselves.

Check-in: Please arrive at the Adventure Center 15 minutes before your ride time.  

• Participants must be at least 14 years old. A release of Liability signed by a parent or guardian is required for anyone under 18.
• Participants must weigh at least 100 lbs. and not more than 250 lbs.
• Closed-toed shoes are required.
• Helmets are required and are provided.
• Participants can bring their own helmets, but helmets will be inspected by Adventure Center staff.
• Ski, bike, and skateboard helmets are acceptable.
• No loose clothing or accessories.

Check-in: Please arrive at the Adventure Center 15 minutes before your ride time.  Reservations are required for Sno-Go Bikes. A credit card is required to confirm the booking. 

• As a first-time renter, you will receive an introductory lesson for the first hour with every rental.
• Helmets are provided and require a rental.
• Only snow bikes that meet the Boyne snow bike policy will be allowed at The Highlands.
• Snowboard boots will be provided. Customer boots can be accepted if they are warm enough and provide enough support.
• If a guest purchases a Sno-Go bike from a Boyne Country Sports location, they will receive a free lesson with presented proof of purchase.
• The height requirement is 5ft+
• A lift ticket is required.

Activity Reservations can be changed or canceled up to 3 days prior to the scheduled date for a full refund.  

Changes or cancellations made within 3 days, up until the day prior to the scheduled date, will result in a Credit Voucher issued for the full value of the activity cost (no fee).  

Same-day changes or cancellations of your activity will result in a full forfeit of your payment. If cancellations are made on behalf of the resort due to weather, we will allow the guest to reschedule within the season or issue a full refund. 

Check-in for all lessons is at the "Snowsports School Meeting Area" behind the Day Lodge. On-snow supervisors will be there to introduce students to their instructors. 

Snowsports lessons do not include a lift pass. To ensure that equipment is available, we recommend purchasing lift tickets and rental equipment in advance by booking online. 

If renting equipment, please check-in at least 60 minutes prior to your lesson starting time. Pick-up is also available the evening before between 3 PM - 5 PM during day skiing hours and 7 PM - 9 PM during night skiing hours. 

Lift access (lift ticket or season pass) is required to take a lesson.  

Rental equipment is not included. 

Reservations are required for all private individual lessons or private group lesson packages. 

Pricing allows up to 3 participants in the same group. 

Our instructors will tailor their approach to align with the proficiency of the least experienced member of the group. To optimize the learning experience, we would like to suggest arranging sessions with participants of similar skills. 

Lift access (lift ticket or season pass) is required to take a lesson.  

Rental equipment is not included. 

Reservations are required for all kids' camp group lessons. Registration is based on availability. 

Choose Morning or All Day. Lunch is provided for all-day Kids Camp Group Lessons. 

Students are grouped according to discipline, age, and ability level. 

Lift access (lift ticket or season pass) is required to take a lesson.  

Rental equipment is not included. 

Reservations are required for all adult group lessons. Registration is based on availability. 

Group lessons are great for all skill levels and are suitable for ages 15+. 

Participants are grouped according to skill level, with around 7 participants per group. 

Lessons can be changed or canceled up to 3 days prior to the scheduled date for a full refund.  

Changes or cancellations made within 3 days, up until the day prior to the scheduled date, will result in a Credit Voucher issued for the full value of the activity cost (no fee).  

Same-day changes or cancellations of your activity will result in a full forfeit of your payment. If cancellations are made on behalf of the resort due to weather, we will allow the guest to reschedule within the season or issue a full refund. 

A guardian's signature is required in the rental process for any guests under 18 years of age.  

We require all guests to enter the Day Lodge through the Snowsports School entrance. 

The hallway between Snowsports School and Rental will be divided. The right side of the hallway will become the waiting area for guests needing rentals.  

Helmet usage is encouraged but not required at The Highlands. Helmet rentals are available on a first-come, first-served basis. 

Rental equipment can be picked up starting at 8:30 AM on the day of.  

Early pick up is also available the evening before between 3 PM - 5 PM during day ski hours and 7 PM - 9 PM during night skiing hours. 

Reservations must be made 48 hours in advance. Online reservations will be strongly encouraged to help streamline the guest experience.  

Rentals can be changed or canceled up to 3 days prior to the scheduled date for a full refund. 

Changes or cancellations made within 3 days, up until the day prior to the scheduled date, will result in a Credit Voucher issued for the full value of the activity cost (no fee).  

Same-day changes or cancellations of your activity will result in a full forfeit of your payment. If cancellations are made on behalf of the resort due to weather, we will allow the guest to reschedule within the season or issue a full refund.